At goolu.shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please review our refund policy below:

  • Eligibility:
    • To be eligible for a refund, you must contact us within 3 days of receiving your order.
    • Your item must be unused, in the same condition that you received it, and in its original packaging.
  • Refund Process:
    • To request a refund, please contact us at shopgoolu@gmail.com with your order number and the reason for the return.
    • Once your request is received and approved, we will provide you with instructions on how to return the item.
    • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
  • Return Shipping:
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as necessary, at no additional cost to you.
  • Non-Refundable Items:
    • Certain items are not eligible for refunds, including:
      • Gift cards
      • Downloadable software products
      • Personalized or customized items
  • Late or Missing Refunds:
    • If you haven’t received a refund yet, first check your bank account or credit card statement.
    • If you still have not received your refund after7 working days, please contact your bank or credit card company. There may be a delay in processing the refund.
    • If you have done all of this and still have not received your refund, please contact us at shopgoolu@gmail.com for further assistance.
  • Changes to This Refund Policy:
    • We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

If you have any questions or concerns about our refund policy, please feel free to contact us at [contact email or phone number]. Thank you for shopping with goolu.shop!